![]() I noticed some people asking about the disappearance of the OverDrive button. * Please indicate if you know how to fix an issue or we have resolved it, some of you have done that to help others - much wrote: You can update previous posts to consolidate, delete if necessary so we're not trying to replicate an issue when you have already resolved it. * Avoid posting and reposting while you troubleshoot, this results in multiple posts and I may not be clear which ones are still relevant. * Remember to provide sufficient info - read the first posts of this thread, there are examples. Dealing with such posts will result in less people being helped. I'm here to help so stay positive, If anyone persists to make this a complaint thread - he/she will be removed from the forum permanently. And this thread is dedicated to issues specific to Armoury Crate, if anyone has suggestions - please find related threads or start a new one. This is a discussion forum, not an instant helpline (contact ASUS Customer Support in your region). There is a queue, and so you may need to wait (unless only a quick response is required). To respect those who have posted before you, do not spam the thread until you get a response. Previous version of firmware or software that worked as expected - 4.1.6.0ĩ. Wired / wireless connection - wireless for both keyboard and mouseħ. 3rd-party peripheral, audio, or lighting software - Creative Sound Blaster G6ĥ. Aura Sync products - Falchion, Strix impact 2 wirelessĤ. The device page isn't loading within 0.3 secondsģ. Update: Now my work pc cannot edit settings of Falchion with the new update. Now I need to take my mouse and keyboard to work to change settings which is so sad :((( I tried this with my old X99 build that one only mouse settings worked not the keyboard.Īnd tried with my work pc which has an 11700k both keyboard and mouse settings working so weird problems. Tried uninstall and reinstall with or without the uninstall tool. I can't access to settings pages of my Falchion or Strix Impact 2 wireless. If the issue is after shutdown: provide a log for before shutdown and one after (2 logs). If in doubt, just send a log and remember to record first. Many issues have been posted previously, but a very small percentage of people have PM'd me their log. Save the log file to a location of your choice.Įven though the log file is encrypted, share the log file with me by PM (provide link to file in cloud). Link to your log file stored in cloud, and screenshots if any.įirst, check the Record log box to start recording The post link at the top right of your post (copy and paste the link)ī. Private message me and include the following:Ī. (If someone else has already replied, then reply to that post and add your name to the list)ģ. Simply reply and add your name at the bottom of the post. To make reporting easier for you, if you see another member post the same issue you are experiencing:ġ. NEW - When your issue has already been reported Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible. Use our log collection function: Settings=>About=>App diagnostics Previous version of firmware or software that worked as expectedġ0. ![]() 3rd-party peripheral, audio, or lighting softwareĨ. When reporting a new issue, include the following info:Ĥ. ![]() Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear. To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).īefore reporting issues, please make sure you have the latest software and firmware.īe clear about the key issue. Optimized component update process & Fix update failed issuesĮnhanced GUI layout and UI interactive behavior Suggest to uninstall Aura Sync software if already installed.ĪuraLayerManager(AURA lighting effect add-on) V0.0.18Īdded AniMe Matrix Editor multi-device supportĪdded FanXpert feature for Motherboard device typeĪdded "ROG CITATEL XV" direct link to "Recommended"įixed system suspend/resume lighting effect frozen issue There are several improvement and new features, many of the issues reported have also been fixed.
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